Shipping policy

SHIPPING AND DELIVERY POLICY

Effective date: August 30, 2026

This policy explains the electronic delivery of digital products and services and the shipment of physical products purchased from Marketplace Roadmap.

DIGITAL PRODUCTS AND SERVICES

Digital products are delivered electronically using the email address or customer account associated with the order. Coaching and other services are delivered as described on the applicable product page.

Digital products and services do not require physical shipping, and no shipping charge applies to them.

PHYSICAL PRODUCTS

Physical products may be manufactured, printed, packaged or shipped by independent suppliers, print-on-demand providers or other third-party fulfillment partners.

As a result:

  • Products may ship directly from a third-party facility.

  • The shipping origin may differ from Marketplace Roadmap’s business address.

  • Products in the same order may arrive in separate packages.

  • Processing and delivery times may vary by product and supplier.

Marketplace Roadmap remains the customer’s point of contact regarding orders placed through our store.

SHIPPING DESTINATIONS

Unless otherwise stated on the applicable product page or during checkout, physical products are available for delivery only to addresses within the United States.

Available shipping destinations are displayed during checkout. If Shopify does not accept a shipping address during checkout, we do not ship the applicable product to that destination.

PROCESSING AND DELIVERY ESTIMATES

Estimated production, processing and delivery times are displayed on the applicable product page, during checkout or in the order confirmation.

Print-on-demand and other made-to-order products may require production time before shipment. Processing and delivery estimates begin after an order is accepted and any required payment is successfully processed.

Delivery dates are estimates unless we expressly identify a date as guaranteed. Weather, carrier disruptions, supply interruptions, holidays and other circumstances outside our reasonable control may cause delays.

If we learn that we cannot ship an order within the disclosed or otherwise applicable timeframe, we will provide an updated estimate and any cancellation or refund options required by applicable law.

SHIPPING CHARGES

Applicable shipping charges are calculated and displayed during checkout before the customer completes the order.

Shipping charges may depend on the product, destination, selected delivery method and fulfillment provider. Unless expressly stated otherwise, shipping charges do not include expedited delivery, special handling or other optional services.

ORDER ADDRESSES AND CHANGES

Customers are responsible for providing a complete and accurate delivery address.

If you discover an error, contact us immediately at ponycarpublishing@gmail.com. We will make reasonable efforts to correct the address, but we cannot guarantee that an order can be changed after it has entered production or fulfillment.

Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer to the extent permitted by law and disclosed before reshipment.

ORDER CANCELLATIONS

Some physical products are made or printed specifically for an order. Once production or fulfillment begins, we may be unable to cancel or modify that order.

Cancellation and refund eligibility are governed by the applicable product description and our Return and Refund Policy:

https://wwr0ye-7z.myshopify.com/policies/refund-policy

TRACKING AND SEPARATE SHIPMENTS

When tracking information is available, it will generally be sent to the email address associated with the order. Tracking information may take time to become active after a shipping label is created.

Products fulfilled by different suppliers may arrive separately and may have different tracking numbers and delivery dates. A separate shipment does not necessarily mean that part of the order is missing.

DELAYED, LOST OR DAMAGED SHIPMENTS

If an order is substantially delayed, appears lost or arrives damaged, contact us promptly at ponycarpublishing@gmail.com with your order number and relevant details.

For damaged items, retain the product and packaging and provide photographs when reasonably possible. This information may be necessary for us to document the claim with the fulfillment provider or carrier.

We will investigate the matter and provide a replacement, refund or other legally required remedy when appropriate under our policies and applicable law.

DELIVERED-BUT-MISSING PACKAGES

If tracking identifies a shipment as delivered but you cannot locate it, please:

  1. Verify the delivery address shown in the order confirmation.

  2. Check the property, building reception area and other safe delivery locations.

  3. Ask household members, neighbors or building personnel whether they accepted the package.

  4. Contact the carrier when appropriate.

  5. Contact Marketplace Roadmap if the shipment remains missing.

We will provide reasonable assistance in investigating the shipment. Available remedies will depend upon the circumstances, carrier information and applicable law.

RETURNS AND REFUNDS

Shipping-related returns, exchanges and refunds are governed by our Return and Refund Policy:

https://wwr0ye-7z.myshopify.com/policies/refund-policy

Unless required by law or otherwise stated in that policy, original and return shipping charges may be non-refundable.

POLICY CHANGES

We may update this policy when products, fulfillment providers, shipping methods or available destinations change.

The version applicable to an order will be the policy and product-specific shipping information presented when that order is placed, except where applicable law requires otherwise.

CONTACT INFORMATION

Questions concerning shipping or delivery should be directed to:

Marketplace Roadmap
Operated by Pony Car Publishing LLC
4444 2nd Avenue, Suite 5015
Detroit, Michigan 48201
United States
Telephone: +1 313-474-4403
Email: ponycarpublishing@gmail.com